Privacy Policy

This privacy policy explains how Clarity Facilities collects, uses, and protects your personal data when you interact with our diagnostic-first facility cleaning platform and services.

1. Who We Are

Clarity Facilities is a commercial facility cleaning service platform operated from Milan, Lombardy, Italy. We help facility managers and business owners diagnose workplace symptoms—air quality concerns, high-traffic zone maintenance, material-specific cleaning needs—and prescribe customized cleaning solutions.

For any questions about this policy or your data, you can contact us using the details provided at the end of this document.

2. What Data We Collect

We collect personal data only when you voluntarily provide it or when it is necessary to deliver our services. The types of data we may collect include:

• Contact Information: Your name, email address, phone number, and business address when you submit inquiry forms, request a diagnostic consultation, or sign up for service updates.
• Facility Details: Information about your workplace—building type, square footage, specific cleaning challenges, traffic patterns, air quality concerns, or material types requiring specialized maintenance—provided during diagnostic assessments or service discussions.
• Communication Records: Messages, emails, and notes from conversations with our team regarding your facility needs and service arrangements.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and diagnostic questions answered, collected through standard web server logs and analytics tools.
• Device Information: Basic technical data such as your browser type, operating system, and IP address, used to optimize site performance and security.

We do not collect payment card information directly. If payments are processed, they are handled by secure third-party payment processors.

3. Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to enhance your experience and understand how you use our platform. These may include:

• Essential Cookies: Required for basic site functionality, security, and your ability to navigate and submit forms.
• Analytics Cookies: Used to measure site traffic, user behavior, and diagnostic question engagement, helping us improve our service matching and content.
• Preference Cookies: To remember your choices and settings during future visits.

You can control cookie settings through your browser preferences. Disabling certain cookies may limit site functionality.

4. How We Use Your Data

We use the personal data you provide for the following purposes:

• To respond to your inquiries and provide diagnostic assessments of your facility cleaning needs.
• To deliver and customize our cleaning services based on your specific workplace symptoms and requirements.
• To send service updates, newsletters, and relevant facility management information (only with your consent where required).
• To improve our diagnostic framework, service offerings, and website functionality based on user feedback and usage patterns.
• To comply with legal obligations and protect against fraud or misuse of our platform.
• To analyze trends in facility management challenges and refine our problem-first advisory approach.

5. Data Sharing and Processors

We do not sell or rent your personal data to third parties. However, we may share your information with:

• Service Providers: Trusted third-party vendors who assist with website hosting, email delivery, analytics, and customer relationship management. These processors are contractually bound to protect your data and use it only as instructed.
• Legal Requirements: Authorities or other parties when required by law, court order, or to protect our legal rights and the safety of our users.
• Business Partners: If relevant to delivering specialized facility solutions (for example, specialized material cleaning or air quality assessment partners), only with your knowledge and consent.

All data processors are required to maintain confidentiality and implement appropriate security measures.

6. Data Retention

We retain your personal data only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Contact and inquiry data are retained for the duration of our service relationship and for a reasonable period afterward to address follow-up questions or service continuity.
• Facility diagnostic information is retained to support ongoing service delivery and quality improvement.
• Analytics and usage data are typically retained for up to 12 months unless a longer retention period is required for legal or operational reasons.
• You may request deletion of your data at any time, subject to legal obligations to retain certain records.

7. Your Rights

Under European data protection law (GDPR) and Italian privacy regulations, you have the following rights:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your data, subject to legal retention requirements.
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.
• Right to Data Portability: You may request your data in a structured, machine-readable format for transfer to another service.
• Right to Object: You may object to certain types of processing, including marketing communications.
• Right to Withdraw Consent: If we rely on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the information provided below.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure server infrastructure, and restricted access controls. However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

9. International Data Transfers

Clarity Facilities is based in Italy and operates within the European Union. If you access our services from outside the EU, your data may be transferred to and processed in Italy and other EU countries. We ensure that such transfers comply with applicable data protection laws and include appropriate safeguards.

10. Third-Party Links

Our website may contain links to third-party websites or services. This privacy policy applies only to Clarity Facilities. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your information.

11. Children's Privacy

Our services are intended for facility managers and business owners. We do not knowingly collect personal data from children under the age of 16. If we become aware that a child has provided us with personal data, we will take steps to delete such information and terminate the child's account.

12. Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the date at the bottom of this policy and, where appropriate, by sending you an email notification. Your continued use of our services following such changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this privacy policy, wish to exercise your data rights, or need to report a data privacy concern, please contact us:

If you are not satisfied with our response to your data privacy inquiry, you have the right to lodge a complaint with the Italian Data Protection Authority (Autorità Garante per la Protezione dei Dati Personali).

Last Updated: January 2026