Terms of Service

Last updated: January 2026. Please read these terms carefully before using Clarity Facilities.

1. Acceptance of Terms

By accessing and using the Clarity Facilities website and services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our site or services. Your continued use of the site constitutes your acceptance of these terms, as amended from time to time.

Clarity Facilities is operated by a business entity registered in Milan, Lombardy, Italy. These terms are governed by and construed in accordance with Italian law.

2. Description of Service

Clarity Facilities provides a diagnostic-first platform designed to help facility managers and business owners identify specific workplace cleaning and maintenance needs. Our service includes:

• Diagnostic assessment of workplace symptoms (air quality concerns, high-traffic zones, material-specific maintenance requirements)
• Customized facility cleaning solutions matched to your specific operational challenges
• Guidance on quality standards tied to observable workplace outcomes
• Service recommendations based on your facility's unique conditions and requirements

Our platform is intended to support facility decision-making and service planning. While we provide diagnostic guidance and service recommendations, the implementation, execution, and final responsibility for facility maintenance remain with you and any contracted service providers you engage.

3. Permitted Use

You agree to use Clarity Facilities only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment. Prohibited behavior includes:

• Harassing or causing distress or inconvenience to any person
• Transmitting obscene or offensive content
• Disrupting the normal flow of dialogue within our site or services
• Attempting to gain unauthorized access to our systems or services
• Collecting or tracking personal information of others without consent
• Spamming, phishing, or engaging in fraudulent activity
• Reverse-engineering, decompiling, or attempting to derive the source code of our platform

We reserve the right to refuse service, terminate access, or take legal action against users who violate these terms.

4. Intellectual Property Rights

All content on the Clarity Facilities website—including text, graphics, logos, images, diagnostic frameworks, service-to-symptom mappings, photographs, and design elements—is the intellectual property of Clarity Facilities or its content suppliers and is protected by Italian and international copyright law.

You may view and print pages from the site for your personal, non-commercial use only. You may not reproduce, distribute, transmit, or display any content without our prior written permission. This includes but is not limited to:

• Our diagnostic methodology and frameworks
• Service protocols and quality standards documentation
• Before-and-after case studies and reasoning
• Proprietary cleaning protocols and workplace assessment tools

Unauthorized use of our intellectual property may result in legal action. If you believe your intellectual property rights have been infringed, please contact us at hello@reefmarketplace.com.

5. User-Generated Content

If you submit, post, or display content on Clarity Facilities (including comments, feedback, or facility information), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and distribute that content for the purposes of improving our service and providing diagnostic guidance to other users.

You represent and warrant that you own or have the right to submit any content you provide, and that such content does not violate any third-party rights or applicable law. You are solely responsible for any content you submit.

6. Disclaimers

Clarity Facilities is provided on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding the accuracy, completeness, or reliability of our diagnostic recommendations or service guidance.

Specifically, we disclaim:

• Any warranty that the site will meet your specific needs or expectations
• Any warranty that the site will be uninterrupted, timely, secure, or error-free
• Any warranty regarding the accuracy or completeness of diagnostic assessments or service recommendations
• Any liability for workplace conditions, employee health outcomes, or facility performance resulting from your implementation of our recommendations

Our diagnostic guidance is intended to inform your decision-making and support your facility management planning. It is not a substitute for professional engineering, environmental, or health and safety assessment. For critical facility concerns—including air quality, allergen control, or material-specific risks—we recommend consulting qualified professionals.

We do not guarantee that any recommended cleaning service provider will deliver results matching our diagnostic expectations, nor are we responsible for the performance of third-party service providers you engage.

7. Limitation of Liability

To the fullest extent permitted by Italian law, Clarity Facilities and its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the site or services, including but not limited to:

• Loss of revenue or business opportunity
• Loss of data or information
• Workplace health or safety incidents
• Employee dissatisfaction or turnover
• Damage to facility materials or equipment
• Costs associated with substitute services or remediation

Our total liability to you for any claim arising from these terms or your use of the site shall not exceed the amount you have paid to Clarity Facilities in the twelve months preceding the claim, or €100, whichever is greater. This limitation applies even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so this limitation may not apply to you in full.

8. Indemnification

You agree to indemnify and hold harmless Clarity Facilities, its owners, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these terms
• Your use of the site or services in violation of applicable law
• Your infringement of any third-party intellectual property or privacy rights
• Any content you submit or post
• Your implementation of our diagnostic recommendations or service guidance

9. Third-Party Links and Services

Clarity Facilities may contain links to third-party websites, service providers, or resources. We do not endorse, control, or assume responsibility for the content, accuracy, or practices of these external sites. Your use of third-party services is governed by their own terms and policies.

We are not responsible for any loss, damage, or dispute arising from your interaction with third-party service providers, including cleaning companies, facility management platforms, or environmental consultants.

10. Privacy and Data Protection

Your use of Clarity Facilities is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our site, you consent to our privacy practices as described in that policy.

We are committed to protecting your facility information and personal data in compliance with applicable Italian and European data protection regulations.

11. Modifications to Terms and Service

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the site. Your continued use of Clarity Facilities following any modification constitutes your acceptance of the updated terms.

We may also modify, suspend, or discontinue the site or any portion of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of service.

12. Termination of Access

We may terminate or suspend your access to Clarity Facilities immediately, without notice or liability, if you violate these terms or engage in any conduct we deem harmful to our service, other users, or our business interests.

Upon termination, your right to use the site ceases immediately. Provisions that by their nature should survive termination—including intellectual property rights, disclaimers, and limitations of liability—shall remain in effect.

13. Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of Italy, without regard to its conflict of law principles. You agree that any legal action or proceeding arising from these terms or your use of Clarity Facilities shall be brought exclusively in the courts located in Milan, Lombardy, Italy.

If you have a dispute with Clarity Facilities, we encourage you to contact us first to attempt resolution. Please reach out to hello@reefmarketplace.com with details of your concern.

14. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid, or if not possible, severed. The remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Clarity Facilities regarding your use of the site and services. They supersede all prior agreements, understandings, and negotiations, whether written or oral.

16. Contact Us

If you have questions about these Terms of Service, or if you wish to report a violation, please contact us: